SNAPDEAL Complaints & Reviews - REFUND OF MONEY SNAPDEAL,India Location: India CELIN JAY on 16-07-14 REFUND OF MONEY I ordered an India Black Mild Steel and Aluminium Oversized Pocket Watch wall clock from Snapdeal online shopping and the delivery of the consignment happened as per schedule promised on the site and I duly paid Rs.1691/- for the clock. It was a damaged piece and moreover I did not like the piece and therefore went through the easy return policy of the company and trust pay.I mailed help@snapdeal.com the images of damaged product. My complaint no.7644700 was lodged and a reverse packing code and courier tracking number was mailed to me of which I have taken a print and have stuck the same on the consignment to be returned. Snapdeal had assured me by mail that if the courier collection does not happen in 48 hours I should inform them. I have been waiting for the courier to come and pick it up but there is no sign whatsoever. I have been calling them on 0 and have also mailed them on customer.support@delhivery.com but apart from talking they have not done anything. I have been sending my complaints to kunal.bahl@snapdeal.com and rohit.bansal@snapdeal.com the email ids of the CEOs also but to no avail.
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It seems the deal is closed from their side with me holding the offensive damaged clock while they have pocketed my hard earned Rs.1691/-.I would like to add the interest on this money as well as the cost of mental harassment to me. I request you to look into the matter and give me my refund of Rs.1691/- at the earliest. If any other information is required will provide it Share your complaint socially for faster resolution. Direct URL for your complaint to share anywhere: More SNAPDEAL Complaints & Reviews - REFUND OF MONEY complaints Comments 4 Years ago by Snapdeal (Neutral) Dear CELIN JAY, We apologize for the inconvenience.
Consumer complaints and reviews about Snapdeal.com - issues with return and refund. Snapdeal.com contact information and services description.
We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at writetous@snapdeal.com, mentioning your order ID in the subject line of the mail. Thank you for cooperating. Regards, Snapdeal Online Team 4 Years ago by CELIN JAY (Disagree) i wrote to writetous@snapdeal.com but there is no response. IT IS A FACT THAT BEFORE DELIVERING A PRODUCT YOU SEND SMS'S INFORMING EACH STAGE OF PROGRESS OF THE CONSIGNMENT'S JOURNEY AND THE PRODUCT IS DELIVERED CORRECTLY TO ANY ADDRESS BUT WHEN I HAD TO RETURN THE PRODUCT YOU HAVE EXCUSES LIKE 'UNABLE TO CONTACT YOU' PLEASE SEND ME AN SMS IF YOU ARE NOT ABLE TO REACH ME. I REQUEST YOU AGAIN TO REMOVE THE OFFENDING ARTICLE FROM MY PLACE.
4 Years ago by CELIN JAY (Disagree) On 20th evening I received a call from one Mr Amit Kumar from SNAPDEAL telling me not to worry and that SNAPDEAL will set everything right. However the return consignment is still at my residence 18 days after I lodged my request for reverse pick up which has made their TRUSTPAY and GUARANTEED 7 DAY RETURN SCHEME big jokes. This is what I want of SNAPDEAL now. Return my rs.1691 by online transfer immediately and take away the return consignment at their leisure or pay me savings bank interest of 4% from date of lodging a request for return till the date of actual payment. 4 Years ago by CELIN JAY (Disagree) 21 days and still counting. SNAPDEAL has failed irrevocably in solving my problem. On 24th evening I received a call from Mr Joseph of SNAPDEAL telling me how sorry they were.
Your words are of no use to me. What matters to me is that you are sitting on my hard earned money and the interest entitled to me. You pleaded the cause of heavy rainfall in Mumbai for non collection and non refund but for the past 5 days we are having fair weather here and you have done nothing. I request you to refund my money and then collect your package at leisure. 4 Years ago by CELIN JAY (Disagree) It is going to be a month and SNAPDEAL is still sitting over my money,the interest on it and not collected the return consignment. Everytime I lodge a remark a person from SNAPDEAL calls me up with inane talk. Maybe it is time I really believe that they are nothing but a bunch of swindlers.
The quality of goods you sell are comparable to a kabaadi waala but to give credit to a kabaadi waala atleast they are honest and give true value for worth instead of cheating and looting people like me off their hard earned money. Apologies not accepted, only cash. Call me if you are ready to transfer my money.
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4 Years ago by CELIN JAY (Disagree) Mr Shivam from SNAPDEAL,let your actions speak more than your words. Kindly refund me Rs.1691/- immediately take back the consignment at your leisure or send someone from Delhi to come and collect the package.
4 Years ago by CELIN JAY (Disagree) Reverse pickup with receipt no 93/snapdeal RL (7665260) done at 5:15PM on. Please ensure that there is no further delay in refunding my money to me. 4 Years ago by CELIN JAY (Disagree) It is seven days after the reverse pick up was done and I am yet to receive Rs.1691/- in my account. 2 Years ago by hitesh kumar (Neutral) Sir meri order I'd no - h Mera ab tak ref and nhi kiya h 2 Years ago by OnlineCST (Neutral) Dear hitesh kumar, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at writetous@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation. Regards, Snapdeal Online Team Post your comment Your attitude towards complaint Agree Neutral Disagree Captcha.
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